THE PHONE CALL ITSELF
I’d like to continue the topic about calls in business …
The first cue in the telephone conversation comes from the recipient of the call, who greets the caller and introduces himself and sometimes his firm. Then the caller should identify himself (and give his firm name if he feels it is necessary or helpful) not waiting to be asked. There are some exceptions to this, particularly if the caller is trying to reach someone who he knows doesÂn’t want to talk to him. But now we are talking about the greatÂest percentage of calls. Having identified himself the caller should immediately convey the sense of authority and conviction in a clear, strong voice that generally causes the person on the other end to give more attention to the call made.
If the caller is trying to reach, someone he doesn’t know on the reference of someone the recipient knows, this information should be given at the start. This often saves time and sometimes gets the caller through to people the first time, particularly if the caller’s reference is important to the person he is calling.
Assuming that this is primarily or totally businesses call its purpose should be stated as quickly and clearly as possible. The caller shouldn’t waste his prospect’s time with irrelevant comments or conversation before coming to the, point. This, of course, can vary depending on the relationships between the caller and his interlocutor. Anyway the best bet is to comу to the point before the recipient gets’ annoyed and worried why someone is calling him.
Once the caller has said why he is calling, he should listen und concentrate on what his interlocutor is saying. If there are any distractions try to stop them or if it’s impossible close your eyes, no matter whether you are the caller or the recipient.
