The Global Economy and Business

There is always a particular level of risk when you decide to hire a consultant or consultant firm. It is possible to reduce this risk if you subscribe to one of several leading outsourcing services. Specialized and select memberships do a great job in attracting the right caliber of consultant to fulfill the demanding requirements of these clients, as well as their independent verification of references.

At ConsultantFORCE, companies and organizations can link up with experienced, dedicated consultants from every discipline and find the appropriate consulting firm through our exceptional matching procedure. We will effectively make sure you find the best consultant. Personal account managers work with clients to clarify consulting project requirements and be sure that only consulting firms and individuals with the know-how and relevant levels of expertise will be considered, providing the absolute best options for consulting solutions.

Nevertheless, human nature indicates that a few consultants may not be completely truthful when bidding for project assignments and this will require that you conduct due diligence when finding a suitable consultant.

By way of example, the consultant could have just recently linked with an internet service and have yet to establish their worth and track record, but they may well still have the required skills and talent to deliver.

As with every fresh individual on your team, perform a broad examination on consultant’s personal recommendations as part of your selection procedure. Eliminate those consultants from the list or ask for clarification when the results of your checks tend not to match the information supplied through the consultant.

Interviews usually are an efficient method of gathering information and seeking clarification, when completed, checking consultant personal recommendations ought to be your subsequent step. Chances are you’ll not manage to carry out personal interviews with potential consultants and even when you are able to, interviews alone might not be adequate to determine a consultant’s reputation. On-line interviews may be even more difficult .

Reference examination is really the only consequential way of verifying the past performance for the consultants you might be considering for your project. You will be able to collect important information such as work ethic, interpersonal abilties, project administration expertise, business meeting deadlines, keeping inside budget and so forth.

How To Arrange And Confirm The Information

As a component of their application, experienced consultants realize the significance of providing verifiable references or testimonials. Several can even provide a full resume.

When checking the information you are given:

- Ask for the pertinent information by which you can make contact with the consultant’s earlier clients. Raise a red flag as for the correctness of the proposal if the data is just not supplied.

- Seek permission prior to contacting the consultant’s existing or latest client. Exercise discretion here because this client may not be aware that the consultant has contacted you.

- Ask the consultant for a full resume, if this is the consultant’s first ever tender and there is no previous background. Ask their consent to get in touch with prior clients (or employers) with whom the consultant has worked and to whom he/she directly reported.

- Check that references contain one point of contact to who the consultant reported directly. Ask follow-up requests and seek clarification when this information is absent.

Profitable and constructive working associations involving clients and consultants take a certain state of mind and chemistry. Unfortunately, not every project or deal will end well. Take every chance to gather feedback on the consultant’s interpersonal skills including the more evident project administration experience.

You made the choice to engage a consultant as the best way of attaining your goals. Selecting the best one is consequently, critical.

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Most people strive to continually improve performance every year. Regrettably, the majority of them do not reflect enough to learn from their mistakes or their achievement.

Year in and year out, people simply slog along with their heads buried in the seemingly urgent mundane task without any significant improvement in the results.

If you are ready for a breakthrough, let us look at how to start the year fast and finish it strong to make 2010 the most profitable and extraordinary year for your business. These rules will work for either traditional business (like producing medicine) or online (like real estate internet company), either small business or larges corporation.

Now, stop for a moment to take stock for better clarity. Does your company seems to repeat the same performance outlook, sales approach and business strategies? No matter how good or bad your business in the past year was, you know you can always do better.

Do you know that the single most important key to boost sales results and business performance are generally forgotten by the majority? In order to stay at the top of the game, it is certainly a must for us to review, analyze and learn from the past.

Here are 7 essential steps that can improve the outlook of your business:

1. Identify your company’s greatest achievements in the past 3 years. Even during challenging times, such as the economic crisis, there are certainly something that you can be proud of.

2. Analyze your learning from each accomplishment that you have identified. Think through the important decisions that led you to these achievement.

3. List out your greatest disappointment in the past 3 years. This may be a painful exercise as most companies and individuals tend to resist reviewing their mistakes. But this can potentially be the most valuable lesson and save the future from worse grief.

4. Internalize the lessons learned from each failure or disappointment. Recall the decisions and events that preceded them. What will you do differently now? Do you have in place the preventive measures to avoid the same mistakes yet?

5. Identify the limiting factor for the growth of your business and how you can overcome it. Bring the defeating factors to the surface and confront them. Determine the actions needed so that take control of them.

6. Pragmatically review the information that you have gathered through this exercise. Now, you have the knowledge, use it. The ultimate goal of this exercise make use of these information to create a blueprint for better performance in the new year.

7. Surprise yourself in the new year by targeting a quantum growth, or a Big Bang, in your business. The task now is to work your schedule, interaction channels, management style, etc to enhance the strength and mitigate the weakness that we have uncovered.

Very often, making such changes requires the understanding and cooperation of many stakeholders in the business, including the executives, sales team as well as support staff. The task can be made simpler by incorporating the shift in mindset to embrace challenges.

If you will allow me, I would like to help you create that Big Bang in your business, by introducing you to a very special program called the 100-Day StartFastFinishStrong Challenge.

It is a powerful program that will help you to light the fuse on a performance EXPLOSION and experience the success that you always hope to achieve. The Goals Guy, a top strategic thinker and highly sough-after business coach in the world, will show you and your employees or business partners how to adapt powerful goals setting and strategic planning methods from Corporate America to your own business for quantum achievement.

The 100-Day Start Fast Finish Strong Challenge is a serious program for those who truly want serious results. More than 24,000 people participated in the program last year. If you are ready for the challenge, watch the video and download the free special report at www.100Day-Challenge.com.

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Information technologies are developing very fast and new devices appear almost every day. Here is one more example of successful business idea with high level of technological impact.

GSM-earpiece released for sale its revolutionary device for invisible communication. The new product GSM Pen was presented on company web-site www.gsm-earpiece.com at the beginning of the year.

GSM Pen proves that high tech device can be very simple in use. The company specialists from customer support department confirm that the majority of buyers could use this gadget without attached manual. The set consisting of Gsm pen (with the embedded microphone), wireless spy earpiece (three batteries applied) and USB cable (for pen battery charging) can be easily used by all sell phone owners. The seller imposes the only restriction: sell phone must support Bluetooth. It does not course any problems because this function usually included in almost all relatively new models of mobile phones.
The mechanism of invisible communication via GSM Pen is the following. The wireless spy earpiece works as a micro earphone (0.22×0.22×0.4 inch) with a pen-transmitter (real pen with replaceable ink) that gets voice signal from the cell phone.
According to the information from the company product managers GSM Pen with micro earpiece was developed for students, who require invisible devices for communication (passing exams, writing tests, etc.). Nevertheless this gadget can be used by people, whose activity implies secret contacts with other specialists (for example, security guards). GSM Pen also will be appreciated by businessmen during the most important closed meetings or negotiations (it will allow them to be in touch with councilors, lawyers and other assistants).

New device from GSM-earpiece is available for order at company web-site. According to the corporate quality policy every product set is tested before delivery. Thus GSM-earpiece can guarantee proper work and package. The guarantee period for GSM Pen and spy headphone is three month. Moreover the company provides 24/7 free support for its customers if they experience any problems using the product.

Religion and values

North Americans can be used as an example. They think that if you work hard and achieve success, you will find favour in the eyes of God. They tend to assume that material comfort is a sign of superiority, that the rich are a little bit better than the poor, that people who work hard are better than those who don’t. They believe that money solves many problems. They assume that people from other cultures share their view. In fact, many societies condemn materialism and appreciate a carefree life-style.

The idea of role and status

Culture dictates the roles people play, including who communicates with whom, what they communicate and in what way. In many countries women still do not play a very prominent role in business. As a result, female executives from Belarusian firms may find themselves sent off to eat in a separate room with the wives of Arab businessmen, while the men all eat dinner together.

Decision-making customs

As for decision-making customs, Greece can be a good example. There making deals slowly, after a lengthy period of discussion, spending time on every little point is consid­ered a mark of good faith. A Greek executive assumes that anyone who ignores the details is being evasive and unreliable.  As for Belarus decision-making process here is very bureaucratic and entails dozens of documents to be signed. That’s why decisions are not always taken in time.

 

Perceptions of time

Differing perceptions of time is another factor that can lead to misunder­standings. An executive from Latin America attaches one mean­ing to time, while an executive from United States   attaches another. 

Let’s say that a salesperson from US calls on a client in Mexico City. After spending 30 minutes in the outer office, the person from Belarus feels angry and insulted, assuming, “This client must attach a very low priority to my visit to keep me waiting half an hour.” In fact, the Mexican client does not mean to imply anything at all by this delay. To the Mexican, a wait of 30 minutes is a matter of course.

There’s another interesting fact. The Japanese, knowing that North Americans are impatient, use time to their advantage when negotiating with them. This is expressed in such a way: “You Americans have one terrible weakness. If we make you wait long enough, you will agree to anything.”  :)

Language

Turning to language it should be said that if you deal closely with foreign companies you’d better pay particular attention to accurate translation, so that you were understood correctly. Sometimes the translations aren’t very good. For example, the well-known slogan “Come alive with Pepsi” was translated literally for Asian markets as “Pepsi brings your ancestors back from the grave”. The results were unfortunate.

 

Social behaviour and manners

The last difference is social behaviour and manners. Let’s say that a Belorussian businessman going on a foreign business trip to Germany. He has a meeting with a Marketing manager, a woman. In order to establish a business relationship with her, he is giving a woman a red rose. Though he’d better not, as far as it is consid­ered a romantic invitation in Germany.

It goes without saying that we may never completely overcome linguistic and cultural barriers, but we can communicate effectively with peo­ple from other cultures if we work at it. Some tips for successful communication can be suggested here.

The best way to prepare yourself to do business with people from another culture is to study their culture in advance. Reading books and articles about the culture and talking to people who have dealt with its members, preferably people who have done business with them can be very helpful. You should concentrate on learning something about their history, religion, politics, and customs, without ignoring the practical details either. In that regard, you should know something about another country’s weather condi­tions, health-care facilities, money, transportation, communications, and cus­toms regulations. You should also find out about a country’s subcultures, especially its business subcul­ture. Does the business world have its own rules and protocol? Who makes decisions? How are negotiations usually conducted? Is gift giving expected? What is the appropriate attire for attending a business meeting?

Some companies are really worried about the problem of cultural differences. That’s why they are trying to deal with this problem but not avoid it. In some large ones Human Resources Department is already organizing intercultural training. It can also be a good practice to adopt an international code of intercultural business communication. This will result in better communication, closer contacts and more ethical decision-making worldwide.

 

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I’d like to continue the topic about calls in business …

The first cue in the telephone conversation comes from the recipient of the call, who greets the caller and introduces himself and sometimes his firm. Then the caller should identify himself (and give his firm name if he feels it is necessary or helpful) not waiting to be asked. There are some exceptions to this, particularly if the caller is trying to reach someone who he knows does­n’t want to talk to him. But now we are talking about the great­est percentage of calls. Having identified himself the caller should immediately convey the sense of authority and conviction in a clear, strong voice that generally causes the person on the other end to give more attention to the call made.

If the caller is trying to reach, someone he doesn’t know on the reference of someone the recipient knows, this information should be given at the start. This often saves time and sometimes gets the caller through to people the first time, particularly if the caller’s reference is important to the person he is calling.

Assuming that this is primarily or totally businesses call its purpose should be stated as quickly and clearly as possible. The caller shouldn’t waste his prospect’s time with irrelevant comments or conversation before coming to the, point. This, of course, can vary depending on the relationships between the caller and his interlocutor. Anyway the best bet is to comу to the point before the recipient gets’ annoyed and worried why someone is calling him.

Once the caller has said why he is calling, he should listen und concentrate on what his interlocutor is saying. If there are any distractions try to stop them or if it’s impossible close your eyes, no matter whether you are the caller or the recipient.

When we use the telephone in our business transactions the communication tools available to us are very limited. The person you are communicating with cannot see you. He/she cannot read the expression on your face. If he/she doesn’t understand what you are saying, he/she cannot watch your lips. You can neither gesture nor touch your interlocutor. You cannot see the  person’s reaction to what you are saying. You cannot write, out anything or draw a diagram if he/she doesn’t understand your point.

You have only three communication tools at your disposal:

 

1. Your voice.

2. Your inflection.

3. Your words.

 

Therefore you must make the best of them what really isn’t that hard to do.

Voice

Speak into the mouthpiece, not over or around it. If you do this, people can hear you and understand you much more easily. It also means that you can then speak in your normal conversational voice. Have you ever noticed how on a long dis­tance call some people automatically raise their voices and some liven shout into the phone? We are not talking about when the connection is bad; most of the time this is just human nature. You don’t have to do this if you just speak into the mouthpiece.

The phone is a marvelous device, designed to carry your nor­mal speaking voice almost anywhere in the world. So let it do its work.

Inflection

Some people freeze up on the telephone. They speak unnaturally, without any inflection. When they do so, the party on the other end often misses much of what they say. In­stead of speaking into the instrument, forget you have it in your hand. Imagine that the person you are talking to is standing or sitting right in front of you. Speak to the person, gesture, stand, sit, pace. Be as natural as if you were carrying on the conversa­tion in person. Your voice will then have the right inflection and convey the unspoken messages you want to convey.

Words

Speak distinctly; don’t swallow separate words, whole sentences and great ideas. This may mean speaking just a little slower than you would if you were talking to the other party in person. Don’t be very sophisticated. Try to use the shortest and the simplest words you can.

 

To the above three points we should add another one that you should try to follow whenever you are talking to anyone, in person or on the phone - concentrate. Concentrate both on what you want to say and on what the other person is saying to you. This is even more important when on the telephone than in person.

Be a great orator and the greatest listener!

If you keep the above points in mind and introduce them into practice you will find that you are getting more benefit out of your time on the phone. And the people you are talking to will feel the same way.

If there is more than one point you want to cover, make a few notes and have them in front of you. If you have a lot of things to cover, make an outline. In any case be ready to take notes.